Shipping
We print/embroider everything to order. During the busy Christmas period our usual 1-3 working day despatch time is extended to 5-10 working days in order for us to print/embroider each garment with our increased sales volumes.
During the run up to the busy Christmas period we have noticed extended delays in our usual Royal Mail 48 postage method, sometimes taking up to two weeks to arrive. We believe this will be due to Covid-19, isolation requirements, staff shortages and of course additional demand at their busiest time.
To help get your parcels to you as quickly as we possibly can, we have decided to send all parcels from Thursday 25th November onwards via Royal Mail 24 (First Class) at our usual flat rate of £3.50 to ensure your order reaches you as quickly as possible.
Free delivery sent via Royal Mail 48 will not be available during this short period and will return after Christmas.
Our Last Christmas Shipping dates:
UK
Last day of accepting Christmas orders = Sunday 12th December. We cannot guarantee orders will arrive before Christmas if placed after this date.
International
Western Europe - 25th November. We cannot guarantee orders will arrive before Christmas after this date.
All Non European Destinations - Last Royal Mail shipping date was pre 1st November 2021.
The below shipping timescales are after your garment has been printed/embroidered.
Our mailing bags are reusable and 100% compostable. They degrade within 6 months. It's important to us to take care of the world we ride in.
TRACKED SHIPPING
Tracked shipping is available at checkout if selected. It is highly recommended for shipping outside of the UK to enable you to track your parcel to your door. It does not guarantee it will arrive quicker, but gives piece of mind on where the package is on it's journey to you. And between you and I, it usually arrives quicker, but this isn't guaranteed 😉
SHIPPING PRICING
NB - These shipment times will inevitably be affected during the busy Christmas period. Spoke and Solace unfortunately, do not have any control over the journey time once in the hands of Royal Mail.
| UK SHIPPING | |||
|---|---|---|---|
|
Royal Mail 48 - 2-4 business days following despatch |
Not available between 25th November and 25th December | ||
|
Royal Mail 24 (First Class) - 1-2 Business days following despatch |
|
£3.50 | |
|
Royal Mail 48 - 2-4 business days following despatch |
Not available between 25th November and 25th December | ||
| Tracked Shipping | Recommended if you wish to track your delivery to your door | £6.50 |
| IRELAND | |||
|---|---|---|---|
| Royal Mail - International Untracked 10-60 business days | Not available between 25th November and 25th December | ||
| Royal Mail - Standard International Untracked (3-17 working days) | £6.00 | ||
| Tracked International Shipping - Recommended (3-11 Business Days) | Highly recommended if you wish to track your delivery to your door | £10.00 |
| EUROPE | |||
|---|---|---|---|
| Royal Mail - International Untracked 10-60 business days | Not available between 25th November and 25th December | ||
| Royal Mail - Standard International Untracked (3-17 working days) | £8.00 | ||
| Tracked International Shipping - Recommended (3-11 Business Days) | Highly recommended if you wish to track your delivery to your door | £12.50 |
|
| REST OF WORLD | |||
|---|---|---|---|
| ROW Royal Mail - International Untracked 10-60 business days | Not available between 25th November and 25th December | ||
| ROW Royal Mail - Standard International Untracked (3-17 working days) | £10.00 | ||
| ROW Shipping - International Tracked (Recommended) | Highly recommended if you wish to track your delivery to your door | £15.00 |
EUROPE and REST OF WORLD CUSTOMERS
BREXIT: January 2021 Onwards
The customer may have to pay customs or VAT charges and a handling fee in the receiving country before they can claim their parcel. These charges will depend on the country they are in and the value of the item.
Spoke and Solace are unable to cover these costs unfortunately. Please look into this before purchasing.